We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@supplyfortress.com. Please note that returns will need to be sent to the following address: [1501 South Greeley Highway Suite C, Cheyenne, WY 82007, United States]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@supplyfortress.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We offer exchanges for defective or damaged items only.
If you would like a different variation or product, you may place a new order and return the original item in accordance with this policy.
Approved exchanges for defective or incorrect items will be processed at no additional cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@supplyfortress.com.
Contact Details:
Trading Name: Supply Fortress
Registered Address: 1501 South Greeley Highway Suite C, Cheyenne, WY 82007, United States
Email: sales@supplyfortress.com
Phone Number: +1 307-256-7932
Support: Monday – Friday: 9:00 AM – 5:00 PM EST
